NHTSA Complaint #11570610 — 2021 CHEVROLET EQUINOX

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11570610
Vehicle	2021 CHEVROLET EQUINOX
Component	ELECTRICAL SYSTEM
Date of Incident	February 28, 2022
Date Filed	February 7, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

Computer system failed on multiple occasions since we purchased the vehicle NEW. The first time, the entire touch screen display went black and could not control the climate or radio, second time the touch screen display was not showing that it was not attached to the GPS, no time or weather readings, and the instrument panel had no readings (such as oil/speed, etc). The dealership reset the car's computer and we continue to see "the SD card has been removed" on the panel (the SD card has NOT been removed). Any actions taken by the dealership has not fixed this ongoing problem.

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