NHTSA Complaint #11570022 — 2016 VOLKSWAGEN JETTA

AIR BAGS issue reported to NHTSA

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Crash

Complaint Details

ODI Number	11570022
Vehicle	2016 VOLKSWAGEN JETTA
Component	AIR BAGS
Date of Incident	December 7, 2023
Date Filed	February 5, 2024
Mileage	N/A miles
Crash	Yes
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

Had an accident in Dec where passenger side was hit in the center. The center rail that connects 2 doors was hit so airbags deployed due to roof being pushed in by center bar. But only back airbag had a little air. Front airbag was flat. I took it to the dealer and a month later they are telling me that is normal but I took the picture right after the accident and there is no air in front passenger bag. I told them my child is lucky to be alive. But i know its dangerous if other people are travelling in the same type car as mine. Also bag in the back has a lot of air and no fold creases because it was filled with air. Front airbag looks like it was folded and just fell out and since it has no air all the creases where it folded in roof are still there.

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