NHTSA Complaint #11569791 — 2023 HONDA RIDGELINE

I was on [XXX] and turned into [XXX] . I was driving at 25 miles or so. I don't know if my first or second tire flat first but immediately after my airbags at right and left front and back side got deployed and created a little fire and thick black smoke. I got shock, panicked and lost control for second and hit right front wheel trim of car to probably edge of road. I called Honda Road services to tow my car to nearest Honda services. They told me that a Tower would come over to take care of me in 120 minutes and take my car to Chantilly Honda services. Unfortunately they didn’t show up for 3 hours. I stayed outside in cold weather for 3 hours. Thankfully Police came over and saw the situation and he was really surprised with defectiveness of my car airbags. so He had to call Tow company that works for Police department to get my car to the nearest Honda services. I called Landmark Honda and told them the situation. Landmark Honda wanted me to bring my car to Landmark Alexandria instead of nearest Honda services in Chantilly. I towed my Truck to Alexandria. I paid for towing although they were supposed to pay. I talked to Honda headquarter in California but they didn't care about what i said. I could die lose my limbs or hurt other people. I am a Home improvement Contractor. I had to postpone my appointments with my new clients since then. i have no car and I have been losing business. I kindly ask you to help me with this issue. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)