NHTSA Complaint #11569546 — 2005 HONDA CIVIC

The air bag light came on in April of 2022 indicating that the air bag will not deploy in the event of a car accident. We took the car to the Honda dealership and the mechanic diagnosed it as a bad seat-belt tensioner and confirmed that the part is under warranty by American Honda. The dealership requested the part from American Honda and they have failed to provide the part to the dealership stating that is is not available. They have given us ETAs for the part but it has never arrived. We requested a rental car to drive while waiting for the part but were denied by both American Honda and the dealership. American Honda's response is that the car just should not be driven. We cannot sell the car while this light in on but need to continue to drive the car for work. The air bag light remains on and still will not deploy if an accident were to occur causing a significant safety risk. We have not involved police or insurance representatives or any other outside parties aside from American Honda and the dealership. We spoke with a representative,at American Honda today who again confirmed that they do not have the part, do not have an ETA on the part and will not pay for a safe vehicle to drive. Considering the amount of time that has elapsed, they are clearly in violation of their warranty.