NHTSA Complaint #11569107 — 2019 SUBARU OUTBACK

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number 11569107
Vehicle 2019 SUBARU OUTBACK
Component VISIBILITY/WIPER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State KS

Consumer Description

As of Today 1-31-24 I have to replace my windshield for the 3rd time. The first windshield was broken when a rock from a semi the rock stuck the windshield (7K miles). I paid for that one b/C that rock would have cracked any windshield. The 2nd windshield cracked for what seemed to me to be no apparent reason (36 K miles). And the fourth Windshield (48K miles) has now cracked in two places for no apparent reason. Subaru paid for the 3rd windshield but Subaru Customer Advocacy says they won't pay for another windshield b/c they paid for the 3rd windshield as a matter of "courtesy". My wife and I have owned 10-13 Subaru's and many other vehicles since the 1980's and have never had any windshield problems like this before. There has to be something wrong with the design or materials in these windshields.

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