NHTSA Complaint #11569066 — 2013 KIA SORENTO

On 11/20/2023 I was entering the freeway when the engine on my Kia completely quit. No lights, no sputtering, no indication at all of an issue. Obviously I lost power steering. I was able to get to the side of the road and try to restart the engine. Would not restart. I had the car towed to my mechanic and called Kia customer service later. I was advised to have it towed to a Kia dealership (fee would be reimbursed), get it diagnosed (fee would be reimbursed), and that the engine would be replaced. The diagnosis was no compression in cylinder 4 and that this is not covered under warranty. I was offered an engine for $6000. Called customer service back and was told they would research the case. Two months later I am told they will not be replacing the engine. I am out a tow fee, diagnostic fee, and have a lawn ornament that I owe $4000 on. This is absolutely a safety issue and Kia needs to be held accountable. To go immediately from power steering to none, engine turning to stalled is not safe! I feel lucky as I was not traveling fast, not trying to merge or pass. I am disgusted that this is not a safety concern and that Kia continues to deny any fault.