NHTSA Complaint #11569045 — 2017 FORD TRANSIT

The contact owns a 2017 Ford Transit. The contact stated while driving 40-50 MPH, the vehicle made an abnormal rattling and humming sound. Additionally, the vehicle was shuddering. There was no warning light illuminated. The contact was able to continue driving. The contact stated that the failure increased, and the vehicle made an abnormal loud grinding sound. The contact later noticed a burning odor inside the vehicle. The vehicle was taken to an independent mechanic, where it was diagnosed that the driveshaft flexible coupling was fractured. The mechanic determined that the flexible coupling needed to be replaced; however, the part had been discontinued. The vehicle was not repaired. An unknown dealer was notified of the failure and informed the contact that the vehicle was previously repaired under NHTSA Campaign Number: 17V408000 (Power Train); however, the failure persisted. The contact related the failure to NHTSA Campaign Number: 19V767000 (Power Train) however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 123,000.