NHTSA Complaint #11568930 — 2019 HONDA PILOT

For several months there was a crackling sound coming from the dashboard/ speakers. I mentioned this problem to my service advisor on at least 2 different appointments and even showed him a recording of the problem. It was never fixed. Finally, My entertainment center stopped working altogether. It would not even turn on. I once again reminded my service advisor about the crackling/ popping sounds and wondered if these problems were related. They stated a cable was loose, reconnected and my entertainment center began to work again. Unfortunately, the crackling and popping sound continued. When using the audio system, the speakers would abruptly make crackling and popping noises, similar to static noises, which caused the audio to interrupt and cut out. Even when I turned the audio off, the speakers continued to make the crackling and popping sounds. This was extremely nerve recking, and caused safety concerns because I was not sure what was going on and where sounds were coming from when I first begin having this issue with the car. It happened randomly. The audio would also stop and dvd would stop working where image no longer appeared on the back screen. I took it to the dealership again today and received a quote for about $1,600.00 to have it repaired. I have found multiple complains online for this same problem. Honda was well aware of the problem and should extend warranty and cover my repair cost fully. Below is result of inspection done: Recommended service $1,462.41 Sound System - Amplifier: 3rd row seats need to be removed to access amp The amplifier is a component of the vehicles sound system. The amplifier is used to boost the audio signal to the speakers. Customer approved on1/30/2024 at 11:28 AM Service pricing Subtotal: $1,462.41 Shop Charges: $50.00 Taxes: $98.31 Total $1,610.72