NHTSA Complaint #11568899 — 2023 MINI COUNTRYMAN
UNKNOWN OR OTHER issue reported to NHTSA
Complaint Details
| ODI Number | 11568899 |
| Vehicle | 2023 MINI COUNTRYMAN |
| Component | UNKNOWN OR OTHER |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | FL |
Consumer Description
[XXX]: Clear blue sky conditions. Cools temps 63 degrees. Driving 75 mph on [XXX] South of Sarasota FL,. 2:30 pm, low traffic a few average cars around me. I had the window slightly opened for a moment then closed it and turned the heat on low just to get some warmth. Within moments I experienced a deafening explosion and look up and see the Sunroof completely shattered. Glass all over me and the car. I have pictures to support. [XXX] highway did not have any debris on the roads. No trucks. A few average size vehicles. The event was Very scary and shocking. I maintained composure, exited the highway and went to ACE hardware. Purchased $34 dollars in heavy leather gloves, to remove glass. Duct Tape to secure remaining glass pieces and a small dust pan and hand broom. Drove vehicle to dealer and was informed it may not be covered as a defect. That is unbelievable and unacceptable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)