NHTSA Complaint #11568777 — 2023 TESLA MODEL 3

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11568777
Vehicle 2023 TESLA MODEL 3
Component STEERING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WA

Consumer Description

I decided to take my first road trip in the new Telsa Model 3. The trip was from Seattle to Portland down [XXX] which is a pretty straight and easy road. Because of this I decided to use the Autopilot feature (I purchased the FSD package) to help take the stress out of driving. (Note, this is my first Electric Vehicle AND even my first vehicle with a screen, so I stayed very aware and present the whole time driving with hands on wheel). After a while of driving I noticed the 'Arrow' icon on the maps, which indicates my car, wasn't centered on the road and was in fact about quarter to half an inch to the right of the road. I didn't think much of it as I've seen my Google maps do this before and after a little bit it readjust and fixes it. As the car was driving, it performed a SUDDEN deceleration and then put on the blinkers to turn left (which I'm on the interstate so there was no left turn). What I noticed was that because the icon on the map wasn't centered on the road, it thought I was off the side of it. When it came up to a side street, it then thought I was on the side street. Thus it rapidly slowed me down to the side street speed limit (35 mph vs the 70 on the interstate), and then thought it needed to turn left to get on to an on-ramp to get me back on the interstate highway. Luckily I was able to catch it in time, but I had to fight with the blinkers for almost a full minute to get them to turn off. After this happened again several more miles down the road, I decided to manually drive the rest of the way. Once I got to a charging station and powered the car off and on, the icon then was centered on the road again. I have noticed a few times since, that it 'gets confused' on what road I'm on and it is concerning that this has a lot of control over the car. It would be great to have a manual way to tell the map that I am currently on which road so it can then note that. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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