NHTSA Complaint #11568583 — 2016 FORD TAURUS

The contact owns a 2016 Ford Taurus. The contact stated while reversing, the rearview camera image was upside down and distorted. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the rearview camera had failed and needed to be replaced; however, the part was not available. The vehicle was not repaired. The manufacturer was contacted and informed the contact that the part had been discontinued. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 45,000.