NHTSA Complaint #11568366 — 2020 BUICK REGAL TOURX

Ever since we purchased the vehicle new in 2020 we had an issue with intermittent mulfunction of the parking and cross traffic alerts indicators. The backup camera screen often fails to indicate whether there is cross traffic and from which side. The issue is present about 8/10 times. While the vehicle was under warranty we took it multiple times to two GM dealerships. Technicians updated the vehicle software but the issue remained. It is now going on 4th year that we don't know whether a parking sensor is beeping from our angled driveway or if there is a vehicle approaching from either (and which side!?) of our street, rendering these optional safety feature unreliable. In addition to documenting the issue when visiting the dealerships I also extensively documented the issue as it occurred by photographing the alert system and milage odometer in the same photo frame. One such recent photo is attached. There is a vehicle approaching but the visual indicator is absent. Despite more than ample patience with GM the company inaction on this safety problem remains.