NHTSA Complaint #11567905 — 2010 SUZUKI KIZASHI

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number 11567905
Vehicle 2010 SUZUKI KIZASHI
Component AIR BAGS
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State KY

Consumer Description

I have received multiple recall notifications for problems with air bag on the passenger side, and a fuel tank that Suzuki says may crack. It would be great to have these things taken care of, but the repair providers that Suzuki has authorized are both 3 HOURS away! That means 6 hours total driving time, which is quite unreasonable. Does the NHTSA have any authority to either 1) get Suzuki to authorize a shop a reasonable distance from me, or, 2) have Suzuki reimburse me for recall repairs done at a local facility? I have called Suzuki myself, but they are extremely unhelpful. They made their money when they sold the car, and seem to be extremely unwilling to promote any lasting good will.

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