NHTSA Complaint #11567863 — 2017 FORD EXPLORER

The contact owns a 2017 Ford Explorer. The contact stated while driving 35 MPH, there was a whirling sound while shifting gear. There were no warning lights illuminated. The vehicle was taken to Villages Transmission & Auto Clinic and was diagnosed with a failed transmission. The vehicle was not yet repaired. The contact stated that the started was previously replaced by the Villages Transmission & Auto Clinic. The contact was informed that the transmission was dropped to access the starter switch for the repair. The starter switch was replaced. The contact stated that the vehicle was taken back to Villages Transmission & Auto Clinic because the heat was inoperable however, the vehicle mis-diagnosed with a failed water pump. The contact stated that the mechanic dropped the transmission to replace the water pump. While replacing the water pump, the mechanic replaced the valve cover gasket, spark plugs, crank shaft seal kit front, antifreeze, and timing chain kit. The contact stated that the failure persisted. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The approximate failure mileage was 129,828.