NHTSA Complaint #11567830 — 2019 HYUNDAI VELOSTER

While driving the vehicle the engine stalled in the middle of a turn. We were able to safely move the vehicle to the side of the road immediately out of harms way. The engine would not restart despite adding oil. Prior to the engine stalling there was a light knocking noise but very faint. The check engine or oil lights did not illuminate until after the stall. We had the vehicle towed to our family member's auto shop to research the problem with the engine and he also was not able to get the vehicle to restart. It was confirmed that the piston oil ring had failed and safety recall report 21V-301 was found addressing the same issue with other vehicles same year but not specific to our VIN. We had the vehicle towed to Hyundai dealership to validate the issue and they stated that it was a camshaft dowel and that HyundaiUSA did not feel it fell under the recall notice, we had agreed to a fix to replace the camshaft dowel that was broken upon the initial diagnosis. Upon further review they found that further damage had been done to the engine and now the engine would need to be replaced. HyundaiUSA again said that it didn't fall under the safety recall based on the VIN and would not fully cover the replacement of the engine. Their diagnosis of the damage is identical to what is listed in the Safety recall notice 21V-301. This damage could have caused a much larger issue if the vehicle was being driven on a highway or other high traffic area.