NHTSA Complaint #11567821 — 2022 KIA SORENTO

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11567821
Vehicle 2022 KIA SORENTO
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

I recently got this vehicle and only has 26k miles on it. I have always been a good driver and have taken care of this vehicle, but this vehicle has brought too much stress in my life recently. Keeps breaking down, and i have to repeatedly go to the service center. My value for time is gone. The service team are not welcoming and they never give you a replacement car. Not everyone has a replacement car for when it will break down. It messed up with all of my schedule, my family's schedule, kid not being able to go to school. Me not being able to go to work. Today i had to take my car to service again, second time. Last time i had to book a rental car from my own pocket for 2 whole week. And it broke down again today, i have no car and it has been a worst experience. KIA needs to do something about this. I will never be a KIA customer again in my life. KIA has a worst engine and worst customer service.

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