NHTSA Complaint #11567743 — 2013 FORD ESCAPE

The contact owns a 2013 Ford Escape. The contact stated while driving at an undisclosed speed, the temperature gauge indicated that the vehicle was overheating, prompting the contact to pull over to the shoulder of the roadway. After a visual inspection of the engine compartment, the contact observed that the coolant reservoir was empty. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant was leaking into the cylinders, resulting in damage to the engine and requiring the engine to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 13V583000 (Engine) but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 84,000.