NHTSA Complaint #11567672 — 2022 TOYOTA RAV4

On 11/15/23 I went to Byers Toyota Dealership and asked them to check my car due to the gas smell inside of the car when driven and outside of my car when parked for a longer period of time. The smell is coming from the rear. The car also has a very strong gas smell when the tank is open to pump gas. I did not notice any leaks. On the visit on 11/1523, they fixed the leaking evaporator according to your bulletin from May 2023 to alleviate the burning oil smell coming from my car’s HVAC heater.  They also checked the fuel pump and told me that I have the correct one and it should function as designed. The service advisor told me that the gas smell is exhaust fumes and it is normal for Toyota type of engine. They did not have any explanation for the fuel smell when my car is parked. Since the smell was still present, I scheduled another appointment at the dealership on 1/3/24, they kept my car overnight but they were not able to duplicate any of my concerns. I did not contact Toyota Customer Care because they can be very unpleasant if the dealership cannot duplicate the problem.