NHTSA Complaint #11567491 — 2022 TOYOTA GR86

1. On [XXX] exactly 1 year after purchasing a 2022 Toyota GR 86 from Toyota of Catonsville the Vehicle's engine failed. Shortly before the failure, the oil light came on, indicating a potential issue with oil circulation. 2. The engine then failed catastrophically, leaving a hole in the engine casing. 3. This engine failure is consistent with numerous other documented failures in the same year and model of the Vehicle, which have been found to have defects affecting the engine's ability to circulate oil properly. 4. After charging the owner for an engine breakdown and diagnosis, Heritage Toyota of Catonsville provided a document that states that the damage was consistent with high vehicle speeds and high engine speeds and a data report showing an instance of the car operated at high vehicle speed and high engine speed. However, Heritage Toyota refused to provide detailed information and data derived from the diagnosis and failed to provide any statement regarding the cause of the breakdown or warranty inapplicability. 5. In response to the Plaintiff's request for warranty coverage, Heritage Toyota provided a written statement stating that the engine repair would not be covered by the multiple warranties purchased with the Vehicle. Heritage Toyota provided repair option estimates for $22,000 and $33,000. When a tow truck was sent to pick up the car, Heritage Toyota delivered the car to the tow truck driver without the motor and provided numerous loose parts for towing with the body of the car. The car was not towed and was left at the dealer. We believe that Toyota sold us a defective automobile, in violation of three separate statutes: (1) the Maryland Automotive Warranty Enforcement Act; (2) the Magnuson-Moss Warranty Improvement Act; and (3) the Maryland Consumer Protection Act. We also believe that Heritage Toyota violated the law when they did not provide the information obtained from the diagnostic engine breakdown that was paid for by the owner. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMAT