NHTSA Complaint #11567457 — 2023 KIA TELLURIDE

I bought my car on August 28, 2023 (2023 Kia Telluride EX AWD) with 8 miles on it. I took it in in November for an oil change. That was around 7500 miles. Then i started hearing a ticking noise and immediately went to the dealership to report it on or around December 1, 2023. The initial testing of my engine was an entire week. I had to pay for a rental out of my pocket until Kia approved for a rental. I was told that my Engine had metal shavings in it and they had to check the transmission also. The engine had to be replaced. I was told it was on National Backorder and I wouldn't have my car back before February. I complained to corporate and for some reason my engine was there the following week. It was frustrating having a brand-new Kia Telluride EX AWD and the engine goes bad. This is my 5th Kia and the first incident I had with a Kia.