NHTSA Complaint #11567371 — 2021 SUBARU FORESTER

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11567371
Vehicle	2021 SUBARU FORESTER
Component	ELECTRICAL SYSTEM
Date of Incident	January 17, 2024
Date Filed	January 23, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	SC

Consumer Description

My vehicle starlink infotainment system does not work. This is a safety hazard because it prevents drivers from using their back up cameras and this car has many blind spots. This also frustrates drivers and causes distraction as navigation is not available. The screen display abruptly stopped working. I brought my vehicle to the dealer and their solution was to spend $1700 on a new infotainment system. Owners should not have to be paying to utilize safety features marketed for the vehicle they bought. There were no warnings prior to the system breaking.

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