NHTSA Complaint #11567203 — 2020 FORD ECOSPORT

The contact owns a 2020 Ford EcoSport. The contact stated that while his wife was driving at an undisclosed speed, the low oil pressure warning light illuminated on the instrument panel. The vehicle was taken to the dealer, who diagnosed a failure with the oil pump resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) for which the VIN was included however, parts were not yet available. The manufacturer was notified of the failure but did not assist. The failure mileage was 84,000. VIN tool confirms parts not available.