NHTSA Complaint #11566859 — 2017 RAM 1500

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11566859
Vehicle 2017 RAM 1500
Component STEERING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

while driving on the highway my Power Steering Service light came on the dashboard and I loss my power steering. Vehicle was extremely had to steer, almost got into an accident with the vehicle on the right lane which also had to steer away from my truck. almost caused a chain accident on the highway. I took it to a dodge dealership for service and they diagnosed that the Electronic Power Steering module was not working and replaced the rack and pinion; it cost me closed to $4,000. After 4 days in the shop, I drove my truck away from the dealer and parked it for the weekend. On Sunday I decided to go to the supermarket, no issues driving to the market. As I am getting ready to leave the parking lot of the market back to my house, the Power Steering Service light came back on. Nothing in the dashboard warned me in advance that the power steering was not working properly or it was about to go out.

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