NHTSA Complaint #11566797 — 2017 VOLVO XC90

Received a Suspension Service Required message on the gauge cluster. Online searching led to this from the NHTSA website: [XXX] I contest it is not accurate and it did not go far enough to protect consumers. Per the above, there is a logical condition in order to take advantage of the warranty which requires precisely 2 error codes to “prove” that the air suspension compressor needs to be replaced and can be covered under the warranty. My compressor fuse had blown per the bulletin. I replaced the fuse and the compressor started to work again. The error went away. I was still concerned of the safety of the vehicle (something caused the fuse to blow). I took it to the dealer to have them scan the codes to confirm the above warranty would cover the cost to replace the compressor - which by the way the entire intent of the warranty is to convey that the compressor is known to have a design defect. What this warranty is NOT is an exhaustive fault tree analysis to show all the causal paths that can lead to the root cause. However, because Volvo identifies one single logical fault path - I was not able to have my compressor covered under warranty. The reason the dealership gave me was that both error codes in the warranty would have had to come up in their scan in order to take advantage of it - and mine only showed 1 of the codes. Then I requested a quote and what was needed to fix the problem so that I could pay for it. Their quote was $1,088 for them to replace the air compressor and relay. Stop right there. That quote I received from Volvo was a clear cut and dry admission (from Volvo themselves) that only having received 1 error code is enough to justify the warranty - because one or both error codes leads to the same recommended replacement. Even still, I’m forced to pay for a known defective part that presents a safety issue. Not fair. This should have been a recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)