NHTSA Complaint #11566634 — 2021 ACURA RDX

I’d like to report an issue with this vehicle’s app companion, AcuraLink. AcuraLink is the official app offered by Acura, which delivers features that allow an owner to control and manage their vehicle remotely. I use the app for remote smart. On 1/17 at approximately 8am, I opened the app and sent a command to start the vehicle. The command failed, and I received a failure message to indicate this. I tried three more times, each time receiving a failure message, so I gave up and manually started the car. Approximately 45 minutes later, the car was back in our attached garage, with the ignition off, and our garage door shut. I suddenly heard the car start while in the garage. I went out, shut the car off, and went back inside. Over the course of 30 minutes or so, the car started two more times, in my attached garage with the door shut. This is an extremely dangerous scenario due to the potential of carbon monoxide and dioxide exposure. If this had happened in the middle of the night, I would not have heard the car running in the garage. This may have resulted in grave consequences for my family. It was as though the app continued to send commands to the car even after failure errors were received by the operator. I reported the issue immediately to Acura and have heard nothing back. I searched for similar stories on the social media site Reddit under the Acura group, and found multiple Acura owners reporting the same issue.