NHTSA Complaint #11566445 — 2011 FORD F-150

I have a 2011 Ford F150 that I bought brand new from Capitol Ford Wilmington NC. This truck had a recall in 2020 that involved violent downshifting of transmission while at highway speeds. I took it for recall servicing by Capitol Ford Wilmington NC. I trusted them to repair this vehicle. They simply reprogrammed the LEAD FRAME inside the transmission. They said that would take care of the problem. See attached service ticket. I have only driven this vehicle in my local area as it only has 97k original miles on it. Recently I tried to drive it on a trip at highway speeds. Suddenly without warning the transmission shifted into low gear at highway speed with engine light coming on. We narrowly averted being killed. This vehicle has shifted in an odd manner for a long time. I just thought it was Fords design that did this. I took it to my local shop they immediately diagnosed the transmission LEAD FRAME as faulty. Ford should have replaced this when they had it in 2020. They said they didn't because the engine light wasn't on. Well, it's not on now either. I think this has been a problem inside the transmission for a long time. And Ford knew it. The Ford reps I contacted told me that I'm out of the extended recall period of 10 years for this problem. They also claim I was sent further recall requests for this in 2021. I received NO SUCH RECALL REQUESTS. They should have fixed this when they had it for the recall in 2020 well within the extended warranty recall period. Now not only did it try to kill us but I'm stuck fixing something Ford should have corrected. Please help us. Very disingenuous on Fords Part.