NHTSA Complaint #11565953 — 2013 KIA OPTIMA

The contact owns a 2013 Kia Optima. The contact stated while driving 35–45 MPH, the steering wheel was sloppy and there was play in the steering wheel. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who stated the failure was due to the electronic steering and gears. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The contact stated that the failure was related to the Customer Satisfaction Warranty Extension Program: CS1604/WTY006 (Power Steering). The approximate failure mileage was 170,000. The VIN was not available.