NHTSA Complaint #11565613 — 2019 KIA SOUL

Kia issued recall for update to knock detection system on vehicles equipped with certain GDI engines of which my vehicle was included. Following the update I noticed my engine had begun to consume oil at an excessive rate between oil changes and took in for service at dealership. They performed an oil consumption test and returned the vehicle to me stating that it fell within the perameters of normal oil consumption but was burning oil. On 10/20/23 the vehicles knock sensor detection system went off and vehicle was dropped off at the service center. Service Advisor infomred me of the flow chart procedure for the warranty process and did an update to the knock detection system, added oil and gave me the car back. A month later the car again went into limp mode and gave a code for knock detection sensor trigger. Went into service center, bearing clearance test was performed, vehicle passed, knock sensor replaced. Car was returned to me. Exactly one month later after routine oil change, vehicle is still excessively burning oil and car goes into limp mode again. The new knock sensor has triggered and vehicle enters into limp mode on the highway. Took the vehicle to the service depatment this time with an audible knock/rattle in the engine block with noticeable movement in the motor mount to which they now state is not connected to the oil consumption issue even though the vehicle was again low on oil when system was engaged. The vehicle has been consuming oil at a high rate of speed for over a year initiating the safety mechanisms on multiple occassions with the source of the issue being unresolved by the manufactuerer despite multiple documented attempts to intiated covereage under the warranty. Knock sesnor detection system has triggered multiple times with safety protocals being bypassed and faulty engine being returned to the highways putting other vehicles at risk. Currently have a case open with both Kia USA and our local Kia Dealership .