NHTSA Complaint #11564983 — 2021 FORD ESCAPE

The contact owns a 2021 Ford Escape. The contact stated while driving from a complete stop, the vehicle started shuddering. There was no warning light illuminated. The contact stated that the failure occurred while driving at various speeds. The vehicle was taken to the dealer, where it was diagnosed that there was an internal transmission failure caused by the torque converter shudder. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 90,000.