NHTSA Complaint #11564854 — 2014 KIA SORENTO

Airbag System is not functioning. KIA Motors America has extended the warranty coverage for the front passenger Occupant Detection System (ODS) Sensor Pad to 15 years with unlimited milage. My local KIA dealership, Prestige KIA in Eau Claire, WI, has refused to repair it. When called they informed me, that I am no longer welcome at the dealership. When asked why, I was told a note was on the manager’s desk. I have called and emailed the manager to obtain an explanation, however have not heard back. A KIA Motors representative called the dealership on my behalf and was told the same, that I was no longer welcome. KIA Motors advises to not drive the vehicle, yet will not provide towing to the next nearest dealership. The next closest dealership is 64 miles away. Attached please find the KIA letter regarding the Airbag system warranty extension, as well as the information obtained at Hanson KIA. Information found regarding this issue at Hanson KIA website: It's Not Safe To Drive If the SRS or airbag light turns on, the best thing you can do is to call for a tow truck. Sure, you can probably keep driving and not notice anything different. However, it only takes one distracted driver and an airbag that doesn't deploy when it should to change your life forever. For this reason, we recommend contacting your local Kia dealership to get the cause of the airbag light addressed properly.