NHTSA Complaint #11564678 — 2016 CHEVROLET VOLT

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11564678
Vehicle	2016 CHEVROLET VOLT
Component	ELECTRICAL SYSTEM
Date of Incident	September 23, 2022
Date Filed	January 10, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

Vehicle suddenly lost power and displayed shift to park on display. Vehicle will not respond or display any status other than shift to park. Vehicle towed to dealership. Diagnosis of their mechanic is failed BECM module. Vehicle was brought to dealership 3yrs ago with infotainment center problems. Infotainment Software was updated but problem persisted. 2 years ago it was brought to dealership with complaint of intermittent inability to charge propulsion battery. Sunshine Chevrolet stated their mechanic could not diagnose issue so it was not covered under warranty. I demonstrated intermittent charging issue by plugging vehicle into dealership charger in front of showroom. I was at that time allowed to leave without paying diagnostic charge. 1½ years ago while car was still under warranty car failed to start. Called dealership. They stated it could be 12volt battery. I purchased and replaced battery at dealership. Car started but intermittent charging issue and intermittent infotainment issue continued. GM is refusing to cover BECM replacement saying Car is now out of 8yr warranty time frame.

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