NHTSA Complaint #11564480 — 2019 KIA SOUL EV

The contact owns a 2019 Kia Soul EV. The contact stated that while driving at an undisclosed speed, the vehicle started shaking abnormally. The contact drove the vehicle out of the street and into a parking space. Additionally, the contact stated that on two occasions the cellphone charger cord melted in the charger port while the cellphone was charging. The vehicle was towed to the dealer. The contact was informed that the transmission failed, and the transmission needed to be replaced; however, a diagnostic test had not been completed. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 73,000.