NHTSA Complaint #11564403 — 2012 FIAT 500

The contact owns a Cybex Car Seat, Model Name: Aton 2, Manufactured Date: Aug 2019. The car seat was used in a 2012 Fiat 500. The contact received notification of NHTSA Campaign Number: 23C001000 (Child Seat). The contact reached out to the manufacturer to have a replacement seat mailed out; however, the contact was not provided the replacement car seat. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.