NHTSA Complaint #11564160 — 2020 FORD ECOSPORT

The contact owns a 2020 Ford EcoSport. The contact stated that while driving at 2-3 MPH in the driveway, the vehicle lost oil pressure. There were no warning lights illuminated. The contact had her neighbor check the oil and informed her there was enough oil in the engine. The vehicle was towed to an independent mechanic, who informed her about the oil pump vacuum code. The vehicle was towed to the local dealer and was informed that the engine needed to be replaced, but the parts were on backorder. The manufacturer was contacted and opened a case, but no assistance was provided. The failure mileage was approximately 84,078.