NHTSA Complaint #11564054 — 2014 KIA SOUL

Vehicle was purchased from a private seller in August 2023. We took the car to get an oil change in late August, although previous owner stated it was 1500 miles away from needing one. We learned there was no oil in vehicle while being serviced. Oil was replaced. Car was driven for 3 months, then on December 2nd, without any previous warning, the check engine light came on. Car began to lose power and could not drive more than 35 miles per hour. It was taken to the shop, and found there to be no oil in vehicle. Again, it was not time to get another oil change. Car was not leaking oil. Upon this discovery, learned of the engine recall; and actually have the recall notice & knock sensor update invoice from previous owner. The knock sensor was updated March 2021. Car was taken to Kia dealership. They advised another knock sensor update and have not taken steps to replace the engine as the recall letter states they should do. Vehicle has been at dealership since December 5th, 2023. I have called numerous times, sent texts, as well as called the Kia Consumer Assistance Center, created a case; only to be passed around, with no return calls, or proper resolution. I feel the engine needs to be replaced at this moment. Dealership is not acknowledging the issue, and actually tried to charge for the knock sensor initially. I do not feel comfortable with a vehicle knowing it has an engine recall, dealership is not addressing the engine replacement that needs to happen, knowing the engine has already been failing, internally burning oil. When I call the dealership, they take a message, say someone will call back, and No one returns my call.