NHTSA Complaint #11563772 — 2023 GMC TERRAIN

The contact's husband owns a 2023 GMC Terrain. The contact stated while driving from a complete stop at the traffic light, the vehicle shut off inadvertently. The contact was able to pull to the side of the road. The contact pressed the Push to Start button several times, and the vehicle restarted. The message "Reduced Engine Performance" was displayed, and the check engine warning light was illuminated. The contact stated that she was able to drive; however, the vehicle failed to exceed 15 MPH upon depressing the accelerator pedal. The vehicle was taken to the dealer, who informed the contact that they could not duplicate the failure. Additionally, the contact stated while reversing in the driveway, the vehicle turned off. The contact stated upon restarting the vehicle, the message "Condition Not Correct for Shift" was displayed. The contact stated that the failure recurred while driving out of the driveway on another occasion. The vehicle was taken to the dealer on each occasion; however, the dealer informed the contact that they could not duplicate the failure. The vehicle remained at the dealer. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 24,000.