NHTSA Complaint #11563730 — 2017 DODGE CHALLENGER

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL issue reported to NHTSA

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Crash

Complaint Details

ODI Number 11563730
Vehicle 2017 DODGE CHALLENGER
Component FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Date of Incident
Date Filed
Mileage N/A miles
Crash Yes
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

2017 Dodge Challenger GT, very well maintained. About two months ago, I would hear chimes but no messages popping up. A few days after this started happening, I am driving on the parkway and then ACC MODE flashed on the message center behind the wheel, but then went away very quickly - I could not see what else the message was trying to indicate. This happened several times on the trip home from work. Otherwise, the car drove without an issue. A few days later, on a Sunday, I am driving and the check engine light comes on. I bring it to Auto Zone and get a reading of thermostat erratic. Bring it to the mechanic the next day on Monday, who gets the same reading. He calls me to say after replacing the part, it was "throwing really weird erratic codes" & asked if I would approve a temperature sensor, thinking that might fix the issue, which I did. Drove the car home and then to work the next day on Tuesday with no issue. Wednesday morning, I back out of the driveway because I am working home that day & my husband needs to get to work. Waiting in front of the house with my foot on the brake, as he leaves, I do not take my foot off the brake but instead lift off a little but still keep pressure on it to slowly turn the wheel and roll into the driveway. As this happens, with foot still on brake, I see ACC MODE flash on the screen, hear a loud winding noise like someone stomped on the gas, then the steering wheel, & brakes lock. The shifter also locks. The car launches forward, then, on its own, jerks violently to the right and I crash into the house. I try to turn off the car but it will not turn off. I then remember the key fob next to me on the seat and the only way to turn off the car is by the key fob. I find out later via Internet research that day that there was a recall on the V8's for issues with Adaptive Cruise Control activating on its own or not disengaging and my insurance asks me to call Dodge to open a case and the rep yells at me it's only V8 & hangs up.

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