NHTSA Complaint #11563645 — 2023 SUBARU FORESTER

Both front control arm outer bushings failed. At 21,000 miles, both bushings were found to be almost completely torn. They were torn around both the inner and outer portions of their respective sleeves. Rubber was found to be heavily worn and appear to be possibly dry rotted as well, with many surface cracks. The rubber was found to be no longer fully adhered to the outer portion of the sleeve. The control arms had a lot of play, both up and down, and left and right, causing the vehicle to drive erratically, especially on wet or uneven roadways. Vehicle also exhibited a lot of body roll. Further, vehicle would slide/skid around the roadway while making turns. The manufacturer, Subaru of America, has failed to respond to several emails. Phone calls have yet to be returned. Original Subaru dealership, World Subaru Tinton Falls, NJ, refused to acknowledge the issue and claimed they were in perfect working order. Customer tried to obtain another service appointment as was denied. Subaru's commonly have bushing failures that both the dealerships and manufacture refuse to acknowledge. Customer was able to finally find a dealership who has confirmed the issue and is currently replacing them.