NHTSA Complaint #11563636 — 2010 HONDA CR-V

Good afternoon, I'll try to keep this as brief as possible; I'm sure you can recontact me if you need additional information. This is not an incident, rather an issue related to the current recall 23V-228 for my 2010 Honda CRV. In 1/2023, the garage advised my Honda would not pass Maine State Safety Inspection due to the severe rust on the frame and where the left rear lower control arm (LCA) attached to the frame. They advised it could detach/break off, and my ability to steer safely to a stop would be affected. I took it to the Honda dealership and they confirmed it was unsafe to drive unless the rust and frame could be repaired. The dealer did not mention this was a common problem or any upcoming recalls for this issue. In 2/2023, I found a body shop that was able to repair the corrosion on the frame and the connection point for the LCA. I paid $1600, and the car passed Maine State Safety Inspection at the same garage that identified the problem. In 5/2023, I received the Honda safety recall referenced above, which states "you may be eligible for reimbursement if you paid for recall repairs out of pocket." I called the 888 # on the recall, received an email from American Honda, and replied to their email with the documents they requested, including the repair invoice. After recontacting American Honda a second time in 8/23, and a third time in 9/23, they advised they did not receive the document in 5/23, and I should resend the repair invoice. I received a call from American Honda on 10/16/2023, during which time they stated I was not eligible for reimbursement. This was due to the fact the repair invoice did not specifically state: “Trailing arm holder kit was replaced”. My case (#XXX) was closed. I read in a Part 574 Safety Recall Report, "Owners who have paid to have these repairs completed at their own expense will be eligible for reimbursement, in accord with the recall reimbursement plan on file with NHTSA." Do I qualify for reimbursement? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT