NHTSA Complaint #11563430 — 2017 SUBARU OUTBACK

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11563430
Vehicle	2017 SUBARU OUTBACK
Component	STRUCTURE:BODY
Date of Incident	December 28, 2021
Date Filed	January 3, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

Noticed rust bubble in the inner and outer paint of the driver front door pillar December 2021. Noticed it was getting substantially worse and reported it to Subaru July 2022. They said there was no pinhole in the rust and would not be covered. Showed it to Subaru again in 2023, and said it is not covered under their 5 year rust plan. It is now January 2024, and the paint as well as base metal is peeling from the door. It is clear there is damage to the base metal, and represents a weakened location in the door/frame/pillar structure should there be a rollover accident. Bought this car for its safety reputation. Online forums have noted that Subaru has replaced doors for this same premature failure of the door in the same location on multiple vehicles.

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