NHTSA Complaint #11563252 — 2015 FORD FUSION

The vehicle exhibited zero heat when driving to work. It was operating roughly with misfiring occurring. Significant exhaust smoke was emitted during this time, enough to obscure vision in the neighborhood. I brought the vehicle to a repair facility, where they diagnosed it as extremely low on coolant, the probable cause of the lack of heat. A malfunction indicator light signified a misfire per the repair facility. They performed a pressure test on the coolant system, which held overnight. Based on those diagnostic results, they opted to replace the spark plugs. This did not resolve the issues. I contacted the dealership to inquire about further repair options, but they indicated no assistance was available after reviewing the vehicle's VIN. The vehicle lost all power while driving on public roads, placing myself and others in jeopardy.