NHTSA Complaint #11563203 — 2012 VOLVO C70

There is a know defect with the chassis used for several Volvo car models. My car is a Volvo C70, year 2012. My car is affected by this defect. The defect wasn't disclosed to me at time of sale. I only learned about it literally 10 years later when Volvo of Gilbert (dealership) advised me to install a costly part on the rear suspension of my car because of "excessive negative camber". According to the Volvo repair department, they've known for years of an internal repair "recommendation" memo issued by Volvo that Volvo actually pays for on other models, but won't pay for on mine, to correct this "negative camber" on the rear of the car. ***** The negative camber causes tire walls to fail early and abnormally wear the internal edges of the tires. I've experienced early tire failure on multiple sets of tires on my Volvo C70 and never knew why. Now I know. **Volvo has always known.** I have to replace all of my tires almost every two years due to the inside edges wearing out, despite faithfully rotating my tires several times a year. My tires have worn down to the belt on the inside edges despite having plenty of good tread left in the middle of the tire itself. About two years ago I had a dangerous blowout on the freeway because of a tire that failed early -- now I know it's because of the negative camber. More recently, two of my tires wore down all the way to the belts despite being less than two years old. ***** Volvo knows about this issue. There is a good paper trail of the issue being documented both by Volvo and their customers, but they failed to warn us of the dangerous car suspension and failed to provide the fix to all of us (while providing the fix to some of their customers). ***** Please listen to this 2-minute recording with the Volvo technician (Judd) who disclosed the known defect to me: [XXX] ***** This needs to be rectified for all of us with the faulty chassis'. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)