NHTSA Complaint #11562773 — 2016 VOLVO XC90

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11562773
Vehicle	2016 VOLVO XC90
Component	ELECTRICAL SYSTEM
Date of Incident	November 4, 2023
Date Filed	December 30, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

On a travel trip to Seattle, we stopped at few stop, and when my sons tried to exit the rear doors, both would not open. Neither from the inside or outside. Nothing worked. Upon searching, this is a very common issue with the 2016+ models. When inquiring with volvo, it will cost anywhere from 1000-2000 per door to fix the "locking" mechanism which they say can corrode. Ridiculous. This is a major safety issue if passengers can't exit. I've never had a car which a door can't be opened.

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