NHTSA Complaint #11562295 — 2011 KIA SOUL

The contact owns a 2011 Kia Soul. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed the vehicle but could not determine the cause of the failure. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that while reversing and depressing the brake pedal, the vehicle temporarily jerked. The contact stated that the failure recurred several times while driving and depressing the brake pedal. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who test-drove the vehicle and informed the contact that no failure was found. The independent mechanic reset the check engine warning light. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.