NHTSA Complaint #11561882 — 2015 CHEVROLET SPARK

My parents and I originally bought the car in 2021 with a reconstructed title. We were told the car was deemed totaled/salvaged as the result being rear-ended, and that the mechanical parts of the car were not affected, only cosmetic body work. The vehicle passed Ohio State Highway Patrol inspection and was deemed drivable and road safe. The vehicle is also inspected every year through the West Virginia State Police and has not failed when it has been inspected. The transmission in my Spark had already been replaced through GM Program #[XXX] on [XXX] with the previous owner. The transmission had started going out again in September 2023. The codes that my car had thrown were the codes that appear in Special Coverage [XXX] (P0871, P2714, and P0871-00). These were the same codes that were thrown at the time of the original replacement in 2016. Upon doing a full diagnostic of my vehicle, the dealership had agreed with the prior codes listed. However, GM is denying my claim of this coverage due to my reconstructed title. After looking at GM's own website where I had to enter my VIN, the coverage for this adjustment says it is active, and will not expire until my car reaches 120,000 miles, or until January 25, 2025 (10 years after it was placed in service). My car is currently at 113,760 Miles. It does not say anywhere that a reconstructed title will void this coverage. We have spoken to 2 different representatives and a supervisor at GM and they are still denying this claim. Here is the claim number filed through GM #[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)