NHTSA Complaint #11561857 — 2020 LEXUS UX

The contact owns a 2022 Lexus UX200. The contact stated that the check engine warning light was illuminated. While driving approximately 30 MPH, the vehicle stalled. While accelerating from a stop, the vehicle stalled. The contact stated that the transmission was slipping while driving at various speeds. The driver restarted the vehicle, waited an hour, and the vehicle restarted. The contact stated that the warning light disappeared. The vehicle was taken to the local dealer, who was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic, who informed her about a transmission code and that the vehicle was stuck in the off position. The vehicle was taken to the local dealer, who informed the contact about the DTC codes that were found. The mechanic diagnosed the vehicle and located debris in the transmission and recommended that the transmission be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and offered assistance for the repair. The approximate failure mileage was 107, 000.