NHTSA Complaint #11561422 — 2019 AUDI A6

The backup camera intermittently does not engage, instead only displaying the stock car silhouette, without any camera footage of the current surroundings. This prevents the driver from being able to see anything behind the car and presents a safety hazard when backing up. It presents an additional distraction hazard because it requires the driver to either manually engage the camera using the vehicle's MMI, or to put the car in another gear and then again in reverse to engage the camera. After multiple unsuccessful attempts to have the dealership find and fix the problem over three years, I was told a software update was performed, which is the same fix for a current recall for other models with the same problem. I have only had the car back from the dealership for a week now, but I have not yet experienced the problem with the backup camera.