NHTSA Complaint #11561105 — 2019 NISSAN ALTIMA

Without warning, both sideview mirrors, plus the blindspot warning system began to not work. Mirror adjustments failed to work on both sides and also the blindspot warning light stopped working when a vehicle would pass. I proceeded to take my vehicle to Regal Nissan, Inc., located at 1090 Holcomb Bridge Road, Roswell, Georgia 30076, 770-998-8686 on December 19, 2023 at approximately 2:00pm, and was told by the Service Advisor, Deandre Gaines that they would not be able to look at it as the day was almost over and he scheduled an appointment for December 20, 2023 at 9:00am. Today, December 20, 2023, I attended my appointment arriving approximately 9:09am and spoke with Deandre Gaines. He told me that they would do a diagnostic check to find out what was causing this. I asked if the diagnostic check would be just for my arm rest where the control was or did he mean for the whole car, and he said no not the whole car only the arm rest, and he never stated the price. I told him that I would wait on the car, and proceeded to their customer waiting room. Once they were done, they tell me that the cost would be $175.88!!! I asked for what??? He tells me that because I have 39,747 miles and it is outside the the 36,000 mile warranty that this is what it cost for a diagnostic. I said, you never said the price!!! I had no idea that it would cost this much just for you to tell me this. He strong-armed me on the price. I then asked to speak to his manager (which I did not get his name) and the manager then said the same thing. I was so frustrated at how I strong-armed on this price. Deandre never stated the price. This is border line exhortation. He took my freedom away as a Georgia consumer by giving the price after the fact and not telling me the price before hand. This would not have been an issue if he had told me the price beforehand, as I would have had the choice to say yes or no. If additional documentation is needed, please let me know. The download is not working.