NHTSA Complaint #11560991 — 2017 DODGE GRAND CARAVAN

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11560991
Vehicle	2017 DODGE GRAND CARAVAN
Component	ELECTRICAL SYSTEM
Date of Incident	November 1, 2023
Date Filed	December 19, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TN

Consumer Description

The drivers side door remained locked when all other door are set to unlock. The drivers side door will not come unlocked whether by remote or manually pushing unlock. This happened on its own. A mechanic looked at it and said he would not mess with it because he was scared he we break the door and suggested going to a dealer. The car manufacturer issued a recall (Mopar X98) for this very same issue but it didn't include my car serial number. So, they don't want to honor the recall on my car. This is a serious safety concern on this vehicle as it is used for the transportation of several children and should an accident happen the chance of being trapped is very high since the door will not open at all. I located a service bulletin 23-036-21 that was issued and a Mopar Warranty Extension bulletin which states it includes this model year but Dodge has stated this particular VIN is not part of it. How does a VIN determine whether the actuator is going to go bad?

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