NHTSA Complaint #11560885 — 2019 HONDA CIVIC

The contact owns a 2019 Honda Civic. The contact stated while driving at an undisclosed speed, the center console power independently disconnected. The contact stated that the failure had been reoccurring since June 2019. The contact stated that the vehicle had been taken to the dealer three times previously and the failure was diagnosed. The computer system and the center console were replaced. The contact was also advised not to connect the cellphone to the center console. The failure reoccurred. The vehicle was taken back to the dealer however, the dealer was unable to duplicate the failure. The contact was informed that the failure was unresolvable. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 7,475.